Job Summary:
We are looking for an enthusiastic and result-oriented Telecalling Executive to connect with potential and existing customers, generate leads, schedule appointments, and maintain solid customer relationships. The ideal candidate should possess excellent communication skills, a positive attitude, and the ability to achieve daily and monthly targets.
Key Responsibilities:
Make outbound calls to prospective and existing customers.
Handle inbound customer inquiries professionally.
Explain company products and services effectively.
Generate and qualify leads through telecalling.
Schedule appointments for the sales or consultation team.
Follow up with leads and maintain regular communication.
Maintain accurate records of calls, customer interactions, and follow-ups in the CRM.
Achieve daily, weekly, and monthly calling and conversion targets.
Address customer queries and escalate concerns when required.
Coordinate with internal departments to ensure smooth customer service.
Qualifications:
Bachelor's degree in any discipline (preferred).
0–2 years of experience in telecalling, customer support, telesales, or inside sales.
Freshers with excellent communication skills are welcome to apply.
Skills Required:
Excellent verbal communication in English and Malayalam (additional languages are an advantage).
Robust persuasion and negotiation skills.
Valuable listening and interpersonal skills.
Basic computer knowledge and proficiency in MS Office/CRM software.
Ability to work under targets and deadlines.
Positive attitude and customer-focused approach.
Preferred Experience:
Experience in healthcare, education, banking, insurance, or customer service is an added advantage.