General Manager / Service Head

Company: Veer Mahindra
Position: General Manager – Service (Service Head)
Location: Kannur & Kasaragod, Kerala
Department: After Sales Service
Reporting To: CEO
Direct Reports: Service Managers, Body Shop Managers, Workshop Managers, CRM Manager, Parts Manager, Warranty Manager, Customer Care Team, Technical Trainers

Position Overview

Veer Mahindra is seeking a agile, visionary, and performance-driven General Manager – Service to lead and transform the entire after-sales business across Kannur and Kasaragod. The role carries complete responsibility for Personal Vehicles (PV), Commercial Vehicles (CV), Mahindra Electric Vehicles (MEV), and the Born Electric (BE) portfolio, ensuring world-class customer satisfaction, operational excellence, technical capability, profitability, and business growth.

The ideal candidate will possess exceptional leadership, solid commercial acumen, deep technical understanding, and a passion for building high-performing teams while delivering an unmatched ownership experience.

Key Responsibilities





Strategic Leadership
Develop and execute the annual Service Business Plan aligned with dealership and Mahindra objectives.
Lead all service operations across multiple workshops and satellite facilities.
Drive sustainable growth in revenue, profitability, productivity, and customer retention.
Establish Veer Mahindra as the benchmark for after-sales service in North Kerala.
Prepare and present monthly operational reviews to the CEO and senior leadership.

Operational Excellence
Ensure smooth operations across:
Personal Vehicle Workshops
Commercial Vehicle Workshops
Body & Paint Facilities
Quick Service
Mobile Service
Roadside Assistance
Express Service
EV & Born Electric Service Bays
Maintain workshop productivity, efficiency, and quality standards.
Ensure adherence to Mahindra SOPs and dealership processes.
Optimize manpower utilization, bay loading, and workshop throughput

📌 General Manager Service Kannur
🏢 Veer Mahindra
📍 Kannur