Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us
Job Description
Manager Customer Care – Business Operations
Pune, and Noida-India
The "Manager Customer Care " is part of GEBS organization. We work closely with our valued stakeholders (customers, distributor partners and country teams) to drive process optimization and enhancement, and own & manage stakeholder/customer experience on every interaction in a rapid paced, structured RA setting,
and reduce transactional efforts via effective and effective processes which help to expedite issue resolution.
You will be reporting to Senior Manager - Business Operations
Your Responsibilities:
Responsible for leading a team of Global Customer Care employees to ensure and effective completion of work
Reduces customer efforts and enhances productivity via process improvements
Optimize the process by using various CI & Lean Methodologies
Enable the ecosystem for potential automation
Collaboration within department, maintaining a consistent information sharing process
Collaboration with other departments to resolve complicated issues
Providing feedback to the Team & taking full responsibility including assessment, management and performance appraisals (PADR) of the team reporting to this position.
Taking the initiative to work with team to achieve business
Enhances competency level