About the Role

We are looking for a proactive and technically skilled System Administrator / Business Systems Analyst to manage, support, and optimize our IT infrastructure and enterprise business applications. The ideal candidate will have hands-on experience administering Salesforce CRM and Oracle NetSuite ERP, while partnering with business stakeholders to improve processes, automate workflows, and ensure seamless day-to-day system operations.

Key Responsibilities
Install, configure, and maintain servers, workstations, and network infrastructure to ensure optimal performance and availability.
Manage and support Microsoft 365 services, including Exchange Online, Teams, SharePoint, and Azure Active Directory.
Monitor network performance, diagnose and resolve connectivity issues, and oversee the maintenance of firewalls, switches, and routers.
Administer and support NetSuite and Salesforce platforms, including user management, configuration, and basic troubleshooting.
Implement and enforce IT security policies, including patch management, access controls,



and backup and recovery procedures.
Deliver technical support and training to end users across the organisation, ensuring timely resolution of issues.
Maintain accurate and up-to-date documentation for systems, configurations, and IT procedures.
Liaise with vendors and third-party service providers to coordinate support, procurement, and service delivery.
Configure and administer Salesforce users, roles, profiles, permission sets, and security.
Develop reports, dashboards, and automation to support Sales and Operations.
Manage data imports, exports, cleansing, and governance.
Support Salesforce enhancements, testing, and release management.
Configure dashboards, Suite Analytics reports, and business workflows.
Support Finance, Procurement, Inventory, and Operations teams.
Monitor platform performance and recommend process improvements.

Business Systems Analysis
Gather and document

📌 System Administrator/business Analyst Zirakpur
🏢 Terrasparq Tech
📍 Zirakpur