When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Job Title

Senior Customer Service Engineer
Location(s)

Vadodara
Job Description

Responsibilities
Impact sales of PerkinElmer by maintaining a high standard, professional image and by demonstrating the added value of customer support, always acting as an ambassador for the Company.
Impact positively on the overall performance of the Customer Service Department by maintaining a versatile approach to work. Planning and executing work in an effective and productive manner,



providing the highest levels of customer service support and the best possible financial performance.
Team Development: Builds a thorough understanding of customers, their businesses and the processes and instruments used in meeting their business goals and ensure that FSE’s possess adequate skills and instrument expertise to provide best-in-class service and support. Ensure that all team members are fully developed in the skills and abilities required to serve customers in them
areas. In addition to technical development, work with FSE’s to develop business skills towards increasing account penetration and overall profitability of service and support calls (time spent, billing, parts utilization, repair/replace decisions, etc.).
Resource Planning and Deployment: Ensures FSE’s deployment to meet customer demand in region. Develop and maintain ongoing communication and a robust working relationship with peers to understand and manage resource availability / limitatio

📌 Senior Customer Service Engineer Vadodara
🏢 FRS0 PerkinElmer Scientific (France
📍 Vadodara