We are looking for a well-spoken, presentable, and customer-focused Customer Service Executive & Receptionist to join our growing team. The ideal candidate should have excellent communication skills, be confident in interacting with customers, and possess basic computer knowledge.
Key Responsibilities
Handle customer queries via phone, WhatsApp, email, and social media.
Call customers to confirm orders and verify order details.
Manage return, exchange, and refund requests.
Resolve customer concerns in a qualified and courteous manner.
Welcome and assist visitors at the office reception.
Coordinate with the warehouse and logistics team regarding deliveries and exchanges.
Maintain customer records and update order details.
Perform general reception and administrative duties.
Requirements
Excellent spoken and written English (Hindi proficiency is also required).
Pleasant personality with strong communication and interpersonal skills.
Basic computer knowledge (MS Excel, MS Word, email, and WhatsApp Web).
Ability to multitask and work in a fast-paced environment.
Customer-first attitude with good problem-solving skills.
Prior experience in customer service or front desk roles is preferred but not mandatory.
Qualifications
Graduate or Undergraduate.
Freshers with excellent communication skills are welcome to apply.
Working Hours
Full-time - 9:00AM - 6:00PM
Monday to Saturday
Why Join Us?
Friendly and skilled work environment
Career growth opportunities
Work with a rapid-growing women's fashion footwear brand
Pay: ₹10,456.13 - ₹13,000.00 per month
Work Location: In person
📌 Customer Service Executive And Receptionist Faridabad
🏢 Fashniq Trendz Private
📍 Faridabad
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