Job Title: Customer Support Executive
Experience: Fresher to 1 Year
Salary: ₹12,000 – ₹20,000 per month
Shift: Morning Shift / Night Shift
Location: Kolkata

Job Overview

We are looking for a Customer Support Executive to assist customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate should possess excellent communication skills, a customer-focused attitude, and the ability to handle multiple tasks efficiently.

Key Responsibilities
Respond to customer queries via chat and email.
Provide accurate information regarding products and services.
Resolve customer complaints and escalate issues when necessary.
Maintain a high level of customer satisfaction through professional communication.
Follow company guidelines and customer service procedures.
Collaborate with team members to improve customer support processes.

Requirements
Fresher to 1 year of experience in customer support, customer service,



or a similar role.
Good verbal and written communication skills in English.
Basic computer knowledge and typing skills.
Ability to work in Morning or Night shifts.
Strong problem-solving and interpersonal skills.
Positive attitude and willingness to learn.
Ability to handle customer concerns professionally and patiently.

Preferred Skills
Experience with chat support or email support is an advantage.
Knowledge of CRM tools is a plus.
Ability to work in a fast-paced setting.

What We Offer
Competitive salary package.
Training and growth opportunities prospects.
Supportive and professional work environment.
Opportunity to gain valuable customer service experience.

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:
Provident Fund

Work Location: In person

📌 Cse Customer Support Executive Kolkata (India)
🏢 Yo Forex
📍 India