ABOUT THE ROLE

Jumbotail is looking for a highly driven and execution-oriented Cluster Manager to lead and scale customer growth across a defined geography. This role is ideal for someone with 3 4 years of experience in e-commerce, B2B commerce, or marketplace businesses who has experience managing frontline teams and driving business growth. As a Cluster Manager, you will be responsible for leading a team of Customer Growth Executives/ KAM improving customer engagement, increasing delivered GMV, driving customer retention, and building scalable processes to accelerate the growth of the HORECA business.
JOB DESCRIPTION

Key Responsibilities:
Lead, manage, and coach a team of Customer Growth Executives/KAMs to achieve business targets.
Drive delivered GMV, customer retention, repeat ordering, and wallet share across the assigned cluster.
Conduct regular performance reviews, field visits, and one-on-one coaching sessions to improve team productivity.
Develop and execute growth plans based on customer segmentation, buying behavior, and business prospects.




Increase category penetration through cross-selling, upselling, and assortment expansion.
Build solid relationships with key HORECA customers and proactively resolve customer issues.
Monitor daily, weekly, and monthly business metrics and ensure achievement of cluster targets.
Analyze customer and team performance using data and implement corrective actions where required.
Work closely with Category, Supply Chain, Operations, Product, and Sales teams to improve customer experience and business outcomes.
Build scalable processes and best practices as the HORECA business grows.

Signs of a fit:
3 4 years of experience in e-commerce, B2B commerce, quick commerce, marketplace, FMCG, or customer growth roles.
Experience managing a field sales, customer success, telesales, or customer growth team.
Solid analytical skills with proficiency in Excel or Google Sheets.
Excellent leadership, coa

📌 Cluster Manager Horeca Bengaluru
🏢 Iflowtech Solutions
📍 Bengaluru