Generate current business opportunities for the PCD/Franchise division.
Appoint new PCD distributors and franchise partners across assigned territories.
Build and maintain solid relationships with existing franchise clients.
Achieve monthly and quarterly sales targets as assigned by the management.
Handle customer inquiries through phone calls, emails, and WhatsApp.
Prepare and share product quotations, price lists, promotional offers, and product information.
Process customer orders and coordinate with dispatch, accounts, and production teams for timely execution.
Follow up on pending orders, payments, and customer requirements.
Promote recent product launches and marketing schemes to franchise partners.
Resolve customer complaints and ensure a high level of customer satisfaction.
Maintain accurate records of customer interactions, sales activities,
and follow-up status in CRM or Excel.
Conduct regular market research to identify recent business opportunities and competitor activities.
Prepare daily, weekly, and monthly sales reports for management.
Coordinate with the marketing team for promotional materials and campaigns.
Ensure compliance with company policies and maintain confidentiality of customer and business information.
Participate in sales meetings, training sessions, and product knowledge programs.
Work towards increasing business from existing clients through cross-selling and upselling.