Looking for a strong Coupa Support Consultant for AMS engagement. The role requires hands-on expertise in production support, robust business interaction, and the ability to independently resolve complex issues in a highly business-facing retail environment.

The candidate is expected to play a critical role in ensuring secure operations, effective release management, and explicit communication with business stakeholders.

Key Responsibilities

Production Support & Incident Management
Provide L2/L3 support for Coupa modules including Sourcing and Contract Management.
Manage incidents, service requests, and problem tickets ensuring SLA adherence.
Perform root cause analysis (RCA) and implement permanent fixes for recurring issues.
Diagnose system issues and ensure timely resolution with minimal business impact.

Release & Change Management
Support release management activities, including:
Impact assessment of new Coupa features




Production deployment support
Clearly explain release changes, new features, and business impact to stakeholders (key expectation based on recent business feedback).
Ensure business readiness before feature rollout (training, communication, alignment).

Required Skills & Experience
5–7 years of experience in Coupa Platform (AMS/Support)
Hands-on experience in:
Coupa Sourcing
Coupa Contracts (CLM)
Procurement / P2P processes
Strong experience in Application Support / AMS delivery model
Experience with:
Incident management tools (e.g., ServiceNow)
Release management and regression testing Robust ability to:
Translate technical changes into business context
Communicate effectively with business users
Experience handling business-facing escalations

📌 Coupa Consultant Bengaluru (India)
🏢 Wipro
📍 India