Who We Are Looking For
As a Support Specialist 1 - Chat & Email, you’ll be on the question-and-answer front lines, using your expert knowledge of our software to ensure our customers use WebPT’s product offerings to their full potential. That means learning WebPT products inside and out—and communicating your expertise in ways that cater to a variety of different learning styles. At WebPT, we like to hire the most talented team members, then give them the tools to do their jobs.
What You’ll Be Doing As A Part of Our Team
Serve as the primary point of contact for all Members
Provide exceptional customer service and maintain a CSAT score of 90 or above
Answer inbound live chats and email as primary responsibility
Respond to a variety of technical and non-technical inquiries as quickly and accurately as possible
Stay in communication with each Member until you’ve resolved their issue while documenting the progress of the issue throughout
Escalate issues to the next level of Support when appropriate
Monitor and track support cases within Salesforce,



WebPT’s help desk and customer relationship management (CRM) system
Maintain key performance goals such as response time, resolution rate, and quality assurance
Provide feedback on, utilize, and contribute to the knowledgebase to facilitate quicker issue resolution
Organize and prioritize caseload to meet SLAs and identify tickets in need of escalation
Adhere to all confidentiality and compliance regulations, including HIPAA
Reliable and punctual in reporting for work and taking designated breaks
What You Should Have to Qualify
Two years of experience in a rapid-paced help center or customer service workplace or combination of degree and experience
Technical aptitude and proven ability to use web browser, web applications, and other forms of technology
Critical thinking skills; this job requires the ability to troubleshoot a variety of issues
Communicate effectively through written text
Be

📌 Support Specialist I Hyderabad (India)
🏢 WebPT India Private
📍 India