We are seeking a highly driven Operations Excellence Executive to own initiatives that improve center performance, operational efficiency, and scalability. This is a high-ownership role requiring robust analytical skills, structured problem-solving, and the ability to work closely with field teams to deliver measurable business outcomes.
Own Operational Improvement Initiatives
Own end-to-end operational improvement initiatives from identifying prospects to implementation, adoption, and impact measurement to improve center performance and productivity.
KPIs
Delivery of targeted operational improvements
Timely execution of strategic initiatives
Improvement in center productivity and operational efficiency
Drive Performance Through Data
Analyze operational and business data to identify performance gaps, uncover root causes, and convert insights into high-impact improvement initiatives.
KPIs
Measurable improvement in key operational metrics
Number of improvement initiatives successfully implemented
Quality and timeliness of business insights
Drive Field Execution
Partner with field teams through regular center visits to understand operational challenges, support implementation, remove execution bottlenecks, and ensure sustained adoption of new processes.
KPIs
Adoption of operational initiatives
Reduction in execution gaps
Improvement in process compliance
Build Scalable Operating Processes
Design and standardize SOPs, playbooks, governance mechanisms, and operating frameworks that enable consistent execution across the network.
KPIs
SOP compliance
Reduction in process variation
Successful rollout of standardized operating practices
Qualifications Skills:
2 5 years of experience in Operations, Business Excellence, Strategy, Program Management, or a related field.
Demonstrated experience leading operational improvement initiatives with measurable business impact.
Solid analytical and structured problem-solving sk