Cloud & Infrastructure
Manage Microsoft 365 (users, access, security policies)
Handle AWS infrastructure (EC2, IAM, monitoring)
Maintain server setting (Windows/Linux)
Security & Compliance
Configure and manage SonicWall firewall & VPN
Monitor logs (M365, AWS, servers) and respond to incidents
Manage endpoint security (Trend Micro or similar)
Implement MFA, access control, and user lifecycle
Perform backup, patching, and disaster recovery
Support ISO 27001 compliance, audits, and documentation
Identity & Access Management
Manage user lifecycle (Joiner-Move-Leave process)
Enforce Role-Based Access Control
Communication Systems
Manage VoIP systems, Pivo, and Twilio
Troubleshoot call flow and telephony-related issues