Handle Incidents and Service Requests requiring functional & technical analysis beyond L1, without code change.
Key Responsibilities
Detailed incident analysis & troubleshooting
Service Request fulfilment involving:
Configuration support
Data validation
Application behavior analysis
Create workarounds and known-error documentation
Coordinate with:
Client L3 teams
Vendor / product support (if applicable)
Ensure:
End to end ticket ownership until closure
Explicit user communication
Proper escalation with complete diagnostic details
Maintain solution database & SOP updates
Skill Expectations (distribution across team)
iGPM: Oracle, Forms, APEX (Planisware / iSTAR exposure)
Digital Apps: Java/.Net application support
MDM PMD: Java + SQL
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
📌 Associate Iii Bengaluru
🏢 UST
📍 Bengaluru
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