Role & responsibilities

Key Skills:
36+ years’ experience with ServiceNow CMDB and service modeling (or equivalent CMDB platforms with robust ServiceNow exposure preferred).
Hands-on experience applying CSDM concepts and translating them into practical implementation patterns.
Robust understanding of CI lifecycle, relationships, and governance in an enterprise setting.
Experience with CMDB data quality remediation and KPI-driven improvements.

Job Description: CMDB-CSDM Consultant

Overview

CMDB (Configuration Management Database) and CSDM (Common Service Data Model) Consultant to lead or support the design, remediation, and operationalization of a high-quality configuration and service data foundation. You will partner with IT operations, platform owners, architecture, and service/application owners to improve data quality, governance, and service modeling aligned to CSDM—enabling reliable incident/change impact analysis, service visibility, and reporting.

Key Responsibilities
Assess current-state CMDB health (completeness, correctness, compliance,



duplication) and define a prioritized remediation roadmap.
Lead CSDM-aligned modeling for Business Capabilities, Business Applications, Application Services, Technical Services, and Service Offerings (as applicable).
Define and implement CMDB governance: policies, standards, CI (Configuration Item) lifecycle, ownership, stewardship, and operational controls.
Drive CI class model and attribute standards; rationalize CI taxonomy and naming conventions.
Establish and monitor CMDB data quality KPIs (e.g., completeness, stale records, relationship coverage, duplicates) and create dashboards.
Design/optimize relationships and dependency mapping (manual + automated), improving downstream use cases (incident, problem, change, service portfolio).
Coordinate discovery and data ingestion patterns (e.g., ServiceNow Discovery, integrations, imports), including reconciliation and source-of-truth decisions.

📌 Servicenow Cmdb Developer Hyderabad
🏢 Cloudxtreme
📍 Hyderabad