Company: NEXEX Cloud Solutions Private Limited
Location: West Tambaram, Chennai
Salary: ₹15,000 per month (Negotiable based on skills and experience)
Job Type: Full time
About Us
NEXEX Cloud Solutions Private Limited is a growing e-commerce and distribution company specializing in consumer electronics and automotive accessories. We sell through Amazon, Flipkart, our own websites, and other online marketplaces. We are looking for a Customer Support Executive with excellent communication skills who is passionate about delivering outstanding customer service.
Job Responsibilities
Handle inbound and outbound customer calls professionally.
Respond to customer inquiries via phone, WhatsApp, email, and online chat.
Resolve customer complaints promptly and professionally.
Process order-related requests, including cancellations, returns, replacements, and warranty support.
Coordinate with logistics and warehouse teams to track customer orders.
Maintain accurate customer records and communication logs.
Follow up with customers to ensure complete satisfaction.
Support customer service activities for Amazon, Flipkart, and Shopify marketplaces.
Escalate unresolved issues to the appropriate department when necessary.
Requirements
Any Graduate or Diploma holder.
0–2 years of experience in customer support, customer service, or a similar role.
Freshers with excellent communication skills are encouraged to apply.
Excellent spoken and written English is mandatory.
Valuable spoken Tamil is required. Knowledge of Hindi will be an added advantage.
Confident in speaking with customers over phone calls.
Basic computer knowledge and proficiency in MS Office.
Good typing speed and qualified email writing skills.
Strong problem-solving skills with a customer-first attitude.
Working Hours
Monday to Friday: 10:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Weekly Off