Key Responsibilities
Manage and update customer records in the CRM system.
Handle customer inquiries through calls, emails, WhatsApp, and other communication channels.
Build and maintain solid relationships with customers to enhance satisfaction and loyalty.
Execute customer engagement, retention, and reactivation campaigns.
Coordinate with the sales, operations, and marketing teams to ensure a seamless customer experience.
Track customer interactions and maintain accurate documentation.
Generate CRM reports and analyze customer data to identify trends and opportunities.
Follow up on leads, appointments, and pending customer requests.
Ensure timely resolution of customer complaints and escalations.
Support promotional campaigns and customer feedback initiatives.

Required Qualifications
Bachelor's degree in any discipline.
1–3 years of experience in CRM, customer service, or client relationship management.




Proficiency in MS Excel and CRM software.
Robust verbal and written communication skills.
Good organizational and time management skills.
Customer-centric approach with problem-solving ability.

Preferred Skills
Experience in the fashion, apparel, or retail industry.
Knowledge of customer lifecycle management and retention strategies.
Familiarity with WhatsApp Business, email marketing tools, and CRM platforms.

Key Competencies
Customer Relationship Management
Communication & Interpersonal Skills
Data Management
Problem Solving
Team Collaboration
Attention to Detail
Time Management

Pay: ₹22,000.00 - ₹30,000.00 per month

Perks:
Cell phone reimbursement
Paid time off

Work Location: In person

📌 Crm Executive Noida (India)
🏢 House of Fett
📍 India