Ecommerce Specialist & CRM

Location: Santacruz West, Mumbai (In office)
Job Type: Full-time | Permanent
Experience: 1–3 years

About Curio Cottage

Curio Cottage is one of India's leading destinations for silver and fashion jewellery, known for its distinctive handcrafted designs and a legacy spanning over five decades. With a solid presence across retail stores and online marketplaces, we are looking for an Ecommerce Executive who is detail-oriented, proactive, and passionate about delivering a seamless online shopping experience.

Key Responsibilities
Manage end-to-end order processing and fulfilment using Uniware/Unicommerce.
Track orders, shipments, returns, cancellations, exchanges, and dispute resolution.
Create and manage product listings across Shopify, Nykaa, Myntra, and other marketplaces.
Maintain product catalogues, including descriptions, images, pricing, attributes, and inventory synchronisation.
Coordinate with marketplace account managers for catalogue updates, campaigns, pricing, and issue resolution.




Monitor stock availability and ensure inventory accuracy across all sales channels.
Prepare Daily Sales Reports (DSR), MIS reports, and analyse fast-moving and slow-moving SKUs.
Respond promptly and professionally to customer queries received via Instagram, WhatsApp, email, and other digital channels.
Coordinate with logistics partners to ensure timely dispatch and delivery of orders.

Required Skills & Qualifications
1–3 years of experience in e-commerce operations.
Hands-on experience with Shopify.
Experience with Uniware/Unicommerce or a similar Order Management System (OMS).
Familiarity with marketplace seller panels such as Nykaa & Myntra or similar platforms.
Strong proficiency in Microsoft Excel
Understanding of e-commerce logistics, order fulfilment, returns, and inventory management.
Good written and verbal communication skills.
Solid organisational skills with excellent attention to detail.
Ability to mult

📌 E Commerce Specialist And Crm Santacruz, Mumbai
🏢 Curio Cottage
📍 Santacruz, Mumbai