Role & responsibilities
Resolve client complaints via phone, email, whatsapp.
Possess excellent listening skills and patience
Possess excellent telephone etiquette.
Build sustainable relationships of trust through open and interactive communication.
Follow up with client and their complaints; ensuring that customers requests are attended
accordingly and keep records of client interactions
Collect prompt and accurate feedback from client and take ownership of client issues.
Retaining existing clients, delighting them and making them company's brand ambassadors.
Escalate unresolved issues to the appropriate internal teams and follow up proactively.