We are looking for a motivated and responsible Collection Field Executive to recover overdue payments from customers through field visits while maintaining a qualified and customer-friendly approach
Visit customers at their residence or workplace to collect overdue payments.
Explain outstanding dues, repayment options, and settlement plans.
Negotiate with customers to ensure timely payment.
Maintain accurate records of customer visits, collections, and follow-up activities.
Update collection reports and customer information on a daily basis.
Ensure compliance with company policies, legal requirements, and ethical collection practices.
Coordinate with the Team Leader regarding difficult or unresolved cases.
Achieve assigned monthly collection and recovery targets.
Handle customer queries professionally and escalate issues when required.