O.C. Tanner is the global leader in software and services that improve workplace
culture through meaningful employee experiences. Our Culture Cloud is a suite of
apps designed to enhance the employee experience with strategic recognition,
service awards, wellbeing, leadership, and events that help people thrive at
work. Our Culture by Design approach provides expert services to organizations
looking to create outstanding workplaces.

Our global team of 1,500 people hail from 58 countries and speak 62 languages.
As programmers, researchers, designers, client professionals and craftspeople we
create the tech, tools and awards that connect employees to purpose at thousands
of companies. Join us as we help people all over the world thrive at work.

Job Purpose

The primary responsibility is to facilitate superior guidance to customers on
program implementation. This position requires close contact with recent customers,
Sales Representatives, and IT personnel. A outstanding attitude and adaptability to
change are critical factors. A proven history of exceptional customer service is




essential. The position has a critical impact on client’s program launch. A
proven history

of exceptional customer service is essential.

Primary Job Responsibilities
Ability to operate independently with near to minimal supervision
Assists clients in implementing successful recognition programs in time zone
relevant to respective country
Demonstrate the software efficiently and in a way that best caters to client
needs
Listens, analyzes, researches, and resolves set-up related requirements. Logs
a case in the system and communicates the resolution of the concern(s) to the
client.
Builds relationships with primary contacts clients ensuring successful
program launch
Gets customers to communicate back and relays that information to internal
departments
Liaisons effectively with Sales department to learn about committed
expectations
Collaborates cross functionally and works towards a c

📌 Sr Executive Mumbai
🏢 O C Tanner
📍 Mumbai