Make outbound calls to prospective and existing customers.
Answer incoming customer calls and respond to inquiries professionally.
Explain products or services and persuade customers to make a purchase or book an appointment.
Generate leads and identify potential customers.
Follow up with customers regarding inquiries, payments, or pending orders.
Maintain accurate records of customer interactions in the CRM or database.
Achieve daily, weekly, and monthly calling and sales targets.
Handle customer complaints and resolve issues or escalate them to the appropriate department.
Build and maintain positive customer relationships.
Schedule appointments or meetings for the sales team when required.
Update customer information and prepare call reports.
Stay informed about company products, services, offers, and policies.
Ensure compliance with company guidelines and maintain customer confidentiality.