\\Even Though this role requires knowledge of English, fluency or expertise is not a must. If the associate is found meeting all other requirements and can demonstrate his knowledge about operational aspects, then we should go ahead\.
Reports to: Hub Operations Manager
Responsibilities:
Monitoring and Managing Operational Activities of the Venue
Drive Venue team to achieve assigned objectives as per timeline
Review & ensure 100% preparedness of the venue for flawless delivery
Review and ensure Policy Compliance
Reviewing and reporting on daily Risk/ Issues/ Performance parameters/ pre-defined parameters
Reviewing measures to achieve 100% process adherence
Attending briefing sessions to take download on the compliance & project related information/ parameters, as per the schedule
Resolve operational and other technical issues at the venue with guidance from concerned teams & stakeholders
Maintain communication with all relevant teams on a regular basis prior to, during & post exam
Manage the planning and delivery of effective, productive, and sustainable operations as per requirement
Ensure that delivery is in line with key performance indicators, security policies, governance requirements and customer expectations
Monitor, support and guide team members on ground to ensure compliance with all requirements
Manage risk for all of the services at the venue on an on-going basis, giving early insight into any issues & the actions being taken to mitigate the risk/ issues. Ensure that all service delivery is within and compliant with relevant regulatory frameworks and contract requirements
Requirements:
Around 2 3 years of experience in Operations/Business/Service Delivery
Good hands-on experience of Microsoft office (XL, PPT and Word etc)
Robust communication skills
Robust analytical skills
Able to travel 70% 80% of the t