The Operations & Sales Manager is responsible for driving business growth while ensuring seamless execution of projects from enquiry to commissioning. The role combines strategic sales, project coordination, manufacturing planning, customer relationship management, and operational excellence to achieve revenue, profitability, and customer satisfaction targets.
Key Responsibilities
Business Development & Sales
Generate current business opportunities for:
Façade Cleaning
Glass Cleaning
Rope Access Services
High-Level Cleaning
Building Maintenance Services
Anchor System Inspection & Certification
Annual Maintenance Contracts (AMC)
Identify and approach:
Commercial Buildings
IT Parks
Hospitals
Hotels
Shopping Malls
Airports
Residential Townships
Industrial Facilities
Facility Management Companies
Meet Facility Managers, Property Managers, Developers, Architects, Consultants, PMC's, and Procurement Teams.
Conduct site inspections to understand project requirements.
Prepare technical and commercial proposals.
Negotiate pricing and close contracts.
Build a solid sales pipeline through networking, referrals, CRM, digital platforms, and cold calling.
Client Relationship Management
Develop long-term relationships with clients.
Conduct periodic customer meetings.
Handle customer complaints promptly.
Ensure timely renewals of AMC and CAMC contracts.
Identify prospects for cross-selling and upselling.
Operations Management
Plan and coordinate daily façade cleaning activities.
Allocate manpower, equipment, consumables, and logistics.
Ensure timely mobilization of rope access teams and equipment.
Coordinate with clients for work permits and access approvals.
Monitor project progress and ensure completion within committed timelines.
Maintain optimum utilization of manpower and equipment.
Safety & Compliance
Ensure