Your role
To be responsible for the execution of regional strategy pertaining to CTS
Support to sales as well as operations
Follow-up with customers and dealers to acquire orders.
Follow-up and virtual meetings with key accounts to meet monthly targets and help them achieve targeted level of business with end customers, to achieve a business level in line with installed machine population base.
Carry out Tele sales, mailer campaigns, and generate leads for Aftermarket products, timely renewals of Existing Service plans.
Work on allocated leads, generate leads, analyse the installed base and customers, generate offers for: Sales of spare parts, Ad –hoc, fixed price, element business, standard service plans to customers and all potential customers.
Experience of territory handling and valuable collaboration among the team.
Fixed price quote creation through CPQ and update the C4C proactively.
Direct Sales order booking as allocated sales engineers.
Dealers order booking through shop online (AC Connect) with the help of CSO.




S2M orders booking and execution with close monitoring.
Positive collaboration with the zonal planner and central planner
Monitoring of dealer’s credit limit and overdue with a proper collection plan
Service plans renewal lead and conversion ratio
MAM2 leads and actions within 24 hrs

Customer Relationship
Collect customer feedback on service (direct, indirect, and dealers)
Analyse escalated customer-related problems and work with service to resolve them.
Analyse factors causing dissatisfaction among customers.
Review measures and take corrective action in coordination with Zonal Manager/ reporting manager.
Seek support where required to enhance Customer Satisfaction IN ORDER TO enhance customer satisfaction.
Maintain regular contact with all customers.
Liaise with colleagues handling field Aftermarket sales to coordinate activities where appropriate and ensure that sales are obtained, and a high level of custome

📌 Internal Sales Engineer/ Sr Internal Sales Engineer Cts Pune (India)
🏢 Atlas Copco Group
📍 India