Role
: L1 IT Help Desk Onsite Support
Location : Mohali
Pay Rate
: Up to 25K per month
Immediate joiners Required

Role Summary:

Tier 1 Help Desk Analysts are the first point of contact for all IT-related incidents and service requests. They ensure timely logging, classification, and resolution of issues while maintaining high customer satisfaction.

Key Responsibilities:
Receive, log, and track calls/emails through the ticketing system.
Perform call logging & recording and ensure accurate web logging of tickets.
Conduct incident classification, initial investigation, and diagnosis.
Provide initial troubleshooting and support based on a defined knowledge base and SOPs.
Escalate incidents to Onsite Support or relevant teams when required.
Ensure proper incident closure,



confirming resolution with users.
Conduct basic trend analysis to identify recurring issues.
Manage Service Request Catalogue items, including password resets, access requests, and standard configurations.
Maintain excellent communication and follow-up with end-users.

Skills & Qualifications:
Diploma/Graduate in IT or related field.
2 -5 years of experience
Robust communication and customer service skills.
Understanding Windows/Mac OS, MS Office, and common IT applications.
Ability to follow procedures and document accurately.

📌 Help Desk Support Specialist Sahibzada Ajit Singh Nagar
🏢 Digitech Squad
📍 Sahibzada Ajit Singh Nagar