Role & responsibilities

Role & responsibilitiesWe are seeking a detail-oriented and technically proficient Application Support Specialist to join our team. The ideal candidate will have a solid background in user access management, system configuration, and troubleshooting, with a focus on PAM, IAM and allied identity technologies.Key Responsibilities:
Act as point-of-contact by providing technical support to Enterprise customers and partners of ARCON.
Handles real-time voice-calls and chats with technical queries and adheres to the SLAs
Handles email queries and responds in a timely-manner
Achieves understanding of ARCON products and gains expertise
Applies knowledge and experience along with analytical approach to diagnose and resolve issues in unique and complex customer settings
Demonstrated ability to handle escalations and complex incidents with a calm and solution-focused approach.
Attempts to provide resolutions on the first interaction with customers
Handles multiple cases at the same time with varying degrees of severity




Effectively communicates procedural and technical issues to internal and external customers/stakeholders
Excellent written and verbal communication skills for troubleshooting, documentation, and collaboration with cross-functional teams.
Manages schedule of cases, determines including priority level and negotiating and setting expectations with the customers
Assesses the need to engage or escalate to the required resources to handle complex issues/situations
Engages with internal teams to prioritize customer requests
Proven experience with LDAP and Active Directory configuration, management, and troubleshooting.
Robust understanding of network devices and network architecture.
Solid understanding of user authentication and authorization mechanisms (e.g., Kerberos, SSO, MFA).
Researches on array of topics like operating system (Windows / Linux / Unix, etc) & its fundamentals, Infrastructure technologi

📌 Walk In Support Goregaon
🏢 ANB
📍 Goregaon