Role & responsibilities - Analyst - Business Management

Key Responsibilities-
Performance Management
Oversee measurement and enhancement of VCC's performance.
Develop and implement VCC performance management processes to support the achievement of VCC objectives ensuring alignment to Group strategy and goals.
Overwatch on performance standards, work with Performance management lead to ensure each initiated transition defines SLAs and KPIs that meets the overall VCC performance standards
Establish regular cadence with key stakeholders
Support in Designing and implementing incentive programs to drive performance and productivity improvement
Performance Dashboards and Reporting
Build and maintain the VCC performance dashboards that shall be released regularly to VCC management team and functional areas to aid in proactive risk management and decision making
Analyse business performance data, identify trends and areas for improvement in the VCC service delivery and operations
Proactively identify,



manage and resolve risks and issues in the identified performance measures for the VCC and per function
Manage the release of VCC regular reports to key VCC stakeholders within the VCC organization and Center and LBUs
Benefit Tracking
Develop and implement frameworks including appropriate governance mechanisms for tracking advantages and outcomes of VCC initiatives.
Manage collection, and maintain accurate VCC database for HC, costs and target advantages
Monitor and regularly report the perks including variances, triggering necessary management actions
Support VCC stakeholders on developing business cases aligning to Group strategy

Qualifications
Experience: 4 + years of experience in a business performance management, data management, portfolio or project management role.
Education: Bachelors degree in Business, Management, or a related field.
Proven experience in portfolio or project management with exposure in a shared services environ

📌 Analyst Business Management Bengaluru
🏢 Prudential Technology And Services
📍 Bengaluru