About Business line/Function: Cash Operations
Responsibilities
Direct Responsibilities
Internet eBanking application registration
Provide rapid and accurate registration services for BNPP eBanking products by phone, e-mail, instant messaging and Jira to our APAC client facing teams, Implementation managers and also directly with clients.
Provide training when needed to client facing teams on changes in BNPP eBanking product registration.
Share APAC added-value information and knowledge with our equivalent Regional Support and Registration teams in NAR and EMEA.
Participate in drives to continually innovate and optimize our internet eBanking registration activities.
Compose and update procedures and monthly activity reporting intended for client facing teams.
Coordinate support tasks and communications with other levels of eBanking support and departments.
Other internet eBanking related support activities as we continue to grow.
Communications with team members in Europe,
America and Asia
Be able to work with and accommodate multi-cultural environments and different time-zones.
Facilitate smooth communications between team members and external teams within the BNPP organization.
Integration within the team in BNPP
Show excellent team spirit and team work
Show excellent communication skills
Provide excellence in Quality of Service toward both internal & external clients.
Integrate the BNPP qualified behaviors which are: Commitment, Creativity, Ambition and responsiveness
Administration / Reporting
Perform job assigned by the supervisor
Participate to meetings organized by the team
Provide activity report as requested by his supervisor
Inform management about any issues related to its job
On-Call & On Site roster
Participate in duty roster for India holiday, APAC time zone (including Australia) and weekend support, working from home or at office.
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