Job Summary

The Guest Relationship Executive (GRE) is responsible for providing an exceptional customer experience to all walk-in and scheduled visitors at the project site. The GRE acts as the first point of contact, ensuring smooth visitor management, maintaining records, coordinating with the sales team, and assisting in customer engagement activities.

Key Responsibilities

Visitor Management
Welcome and greet all walk-in customers and channel partners professionally.
Maintain the visitor register and CRM records accurately.
Understand the visitor's requirements and assign them to the appropriate Sales Executive.
Ensure all customer details are captured before the site visit.

Customer Experience
Provide information about the project and company.
Ensure the reception area, sample flat, and experience center are presentable.
Offer refreshments to visitors as per company guidelines.
Address basic customer queries politely and professionally.

Sales Coordination
Coordinate with the Sales Team for customer meetings and site visits.




Follow up with sales executives regarding customer status.
Assist in organizing customer events, launches, and promotional activities.

Administrative Responsibilities
Prepare daily, weekly, and monthly reports.
Coordinate with marketing and admin teams for promotional materials.
Ensure availability of brochures, price lists, booking forms, and other sales collateral.

CRM & Documentation
Update customer information on a timely basis.
Maintain records of walk-ins, bookings, and follow-ups.
Coordinate with the CRM team for customer documentation whenever required.

Required Qualifications
Graduate in any discipline.
1–3 years of experience in Real Estate, Hospitality, Front Office, Customer Service, or a similar role.

Skills Required
Excellent verbal and written communication.
Pleasant personality with qualified grooming.
Customer-centric approach.
Valuable interpersonal and coordination skill

📌 Guest Relation Executive Mumbai Suburban
🏢 The Mandate House
📍 Mumbai Suburban