Working Hours:
Must work overlapping hours with both the USA and India teams.
About the Role
12th Wonder is seeking a Product Onboarding, Training & Support Specialist to help customers successfully adopt and use our solutions through onboarding, training, and ongoing support.
Key Responsibilities
Conduct customer onboarding and product training sessions.
Guide users on product adoption and best practices.
Provide Tier 1 and Tier 2 product support and troubleshooting.
Create and maintain training materials, user guides, and knowledge articles.
Collaborate with Product, Engineering, and Customer Success teams.
Track customer feedback and identify opportunities for improvement.
Assist with testing and validation of current product features.
Qualifications
2+ years of experience in Customer Success, Training, Support, or Software Implementation.
Solid presentation, communication, and troubleshooting skills.
Ability to explain technical concepts in easy, user-friendly language.
Experience supporting enterprise software applications, cloud-hosted solutions, or SaaS platforms is preferred.
Bachelor's degree or equivalent experience preferred.
📌 Product Onboarding, Training Pune City
🏢 12th Wonder
📍 Pune
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