Strategic Supplier Carrier Management
Own end-to-end supplier and carrier relationships supporting enterprise customer traffic.
Maintain diversified routing options across countries to ensure redundancy, cost efficiency, and SLA stability.
Negotiate dedicated rate cards, volume-based discounts, long-term commercial agreements, and currency protection mechanisms.
Conduct regular supplier performance reviews aligned with customer SLAs and business objectives.
Develop alternate routing and sourcing strategies to reduce dependency on individual suppliers.
Commercial Ownership Margin Protection
Own gross margin performance across all assigned traffic.
Manage vendor pricing repositories with accurate version control and effective-date governance.
Ensure alignment between vendor costs, customer pricing, and routing assignments.
Identify and mitigate margin erosion caused by carrier cost increases, pricing gaps, and contractual misalignment.
Support strategic pricing initiatives, customer renewals, commercial negotiations, and RFP responses.
Drive continuous cost optimization opportunities without compromising service quality.
Routing Governance Commercial Oversight
Define routing strategies for each country by balancing cost, delivery performance, latency, and spam-filtering considerations.
Collaborate with Engineering and NOC teams to optimize routing performance through LCR and N-Best strategies.
Ensure all routing changes are documented, approved, and maintained with proper effective dates.
Minimize service disruption risks and maintain routing stability for live customer traffic.
Review routing performance regularly and recommend optimization prospects.
Billing Reconciliation Management
Reconcile vendor invoices against traffic volumes, contracted rates, and applicable currency terms.
Investigate invoice discrepancies and lead resolution with carriers and suppliers.
Ensure zero overpayment exposure and