Looking for a customer call analyzer & transcribers. Who can handle Sales/Service/Technical support calls and provide a quick view of a call's outcome and what the next step should be for the representative. Take minutes of meetings, keep a record of all topics covered and give everyone visibility inside the composition of the call to diagnose areas of improvement/ provide solutions.
Key Responsibilities:
Positive Written and Verbal communication in English and Spanish.
Good understanding of Spanish & American accents.
Should be able to translate calls between English and Spanish speaking customers/resources/employees.
Understand the purpose of calls and perform call monitoring.
Take transparent and informative notes/MOMs of all calls and should be able to decide which discussed point is key and needs to be addressed.
Keep on asking for reviews and feedback from customers/employees.
Ensuring quality work is delivered within defined timelines.
Perform other duties as assigned.
Qualifications:
Any graduate
Certification in Spanish/English translation
Experience:
Upto 1 Year
Job Location:
Pune
Job type:
Full time
Rotational working
Extra bonus paid for weekend work if needed
📌 Spanish Language Expert Pune Division
🏢 OmniPayments
📍 Pune
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.