Roles and Responsibilities
Manage accounts receivable calls to resolve customer queries, disputes, and issues related to medical billing.
Identify and address denial management strategies to minimize denied claims and optimize revenue cycle management (RCM).
Collaborate with internal teams such as patient access, insurance verification, and coding departments for seamless communication.
Utilize robust analytical skills to identify trends in denials and develop effective solutions for improvement.
Maintain accurate records of all interactions with customers using CRM software.