Valmet is looking for a proactive and detail-oriented Application Support Specialist for Salesforce to join our team. This role is responsible for delivering exceptional customer support, resolving issues, and coordinating with vendors to ensure smooth operations of Valmet Salesforce applications and related systems. You will play a key role in bridging business requirements with technical solutions while driving continuous improvement.

Areas of responsibility
Customer Support : Address customer questions and troubleshoot issues for selected applications.
Issue Resolution : Investigate complaints, determine appropriate solutions, and escalate high-level problems to the Service Manager.
Feedback & Improvement : Gather customer feedback and identify recurring issues to refine Valmet applications and services.
Product Knowledge : Maintain a deep understanding of the company’s offerings to effectively guide or train end users.

Basic requirements of the position
4+ years of Salesforce Service specialist experience
Bachelor’s or higher degree in Computer Science,



Engineering, or a related field.
Hands-on experience with Salesforce (admin/configuration level preferred)
Salesforce customization experience – Apex, Flows, LWC, Triggers
Robust understanding of IT service management (incident, problem, change)
Experience working with external vendors (AMS and/or development teams)
Ability to manage multiple stakeholders and priorities
Understanding of system integrations and dependencies
Experience with ServiceNow, Jira, and/or Flosum (release tool)
Experience coordinating releases and UAT
Ability to translate business requirements into actionable tasks
Robust coordination and communication skills
Proactive and structured way of working
Problem-solving mindset with attention to detail
Ability to work effectively in a multi-vendor, complex setting
Documentation of implemented features

Competencies and skills of the position
Fluent

📌 Service Specialist Pune
🏢 Valmet
📍 Pune