Make a real impact

At Laundryheap, every conversation matters. As part of our Escalations team, you ll be the voice that turns challenging situations into positive customer experiences. You ll play a key role in solving complex issues, supporting customers through claims or refunds, and helping us build trust and loyalty in one of the fastest-growing on-demand services.

What you ll do
Investigate, manage, and resolve escalated or complex customer queries (claims, refunds, etc.), getting to the root cause to reduce future issues
Think creatively to propose fair, customer-focused solutions while following processes and policies
Share insights and highlight customer trends to improve journeys and processes across teams
Build productive relationships with colleagues across Operations and the wider business
Deliver fair, timely outcomes for customers while maintaining brand reputation
Meet and exceed KPIs that drive business results and improve customer experience

What we re looking for
Excellent English communication (spoken written)




Customer service/operations background, ideally in e-commerce, consumer services, or quick-paced industries
Confident communicator who can handle difficult conversations and write clear, skilled responses
Strong attention to detail with a focus on quality and speed
Problem-solver who shows initiative, proactivity, and forward-thinking
Tech-savvy and quick to adapt to recent tools and processes
Comfortable working in a dynamic, rapid-paced environment
Able to prioritise tasks and manage customer expectations effectively
Willingness to commute to our Bangalore office

Work Schedule
9-hour shift (8 working hours)
5 days a week (2 rotational week-offs based on rota)
Office-based role

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website b

📌 Customer Support Professional Escalations Bengaluru
🏢 Laundryheap
📍 Bengaluru