YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.
At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.
We are looking forward to hire DocuSign Specialists in the following areas :
Job Description: Application Support Analyst (L1 / L1.5)Role OverviewWe are hiring an Application Support Analyst for L1 and L1.5 support across DocuSign, SmartSolve, TrackWise, and JAGGAER. The role involves handling incidents, service requests, and performing deeper troubleshooting for business-critical enterprise applications.Key Responsibilities1. Incident & Service Request Management
Handle tickets via ServiceNow or similar tools
Perform triage, prioritization, and resolution within SLA
Resolve standard issues using SOPs, KB articles, and runbooks
Escalate complex issues to L2/L3 with proper analysis and documentation
Provide regular updates to end users
Application Support (Mandatory Scope)
DocuSign: Envelope failures, workflow issues, access
SmartSolve: Quality workflows, document control, deviations
TrackWise: CAPA, audit, complaint management
JAGGAER: Procurement workflows, supplier onboarding
Support user queries and access issues
Perform basic configurations and data corrections
L1.5 Troubleshooting
Analyze recurring or complex incidents
Perform log and error analysis
Identify patterns and suggest fixes
Coordinate with infra and vendor teams
Monitoring & Operations
Monitor jobs, integrations, and system health
Perform daily checks and scheduled tasks
Knowledge Management
Maintain SOPs and knowledge articles
Update KEDB
Compliance & Docu