Job Description

We are seeking a proactive IT Infrastructure / ICCC Support Engineer to ensure the smooth operation of ICCC, Secure City, and Video Surveillance solutions. The ideal candidate should have experience in VMS, servers, storage, networking, virtualization, and Windows/Linux settings, with strong troubleshooting, incident management, and cross-functional coordination skills to maintain high system availability and service excellence.

Key Responsibilities:
Ensure smooth operations and service continuity of ICCC and surveillance solutions in a mission-critical environment.
Manage and support enterprise applications and associated IT infrastructure.
Coordinate with customers, internal teams, and OEM partners for timely issue resolution and service delivery.
Monitor system performance, service availability, and overall operational health of deployed solutions.
Drive incident management, root cause analysis, and implementation of corrective actions.
Support project deployment, commissioning, and post-go-live activities.
Maintain technical documentation,



reports, and compliance-related records.
Work closely with cross-functional teams to achieve project milestones and service commitments.

Required Technical Skills:
Experience working on ICCC, Safe City, Smart City, Video Surveillance, or similar projects.
Good understanding of Video Management Systems (VMS), Video Analytics (VA), and Facial Recognition Systems (FRS).
Robust knowledge of Server and Network Switch technologies.
Hands-on experience with Virtualization platforms and Virtual Machine (VM) management.
Knowledge of High Availability (HA), Clustering, and Failover solutions.
Understanding of Enterprise Storage technologies including SAN, NAS, RAID configurations, and backup solutions.
Familiarity with Windows Server and Linux environments.
Knowledge of networking concepts such as TCP/IP, VLANs, Routing, Switching, and Firewall technologies.
Experience in infrastruc

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