Job Requirements
Role/Job Title:Senior Analyst-QA

Business:Retail Assets

Function/ Department:Credit COE

Roles & Responsibilities:

'To ensure Quality assurance & Collateral Hindsighting processes are deployed across credit process and vendors
Devise and Deploy QA process in collateral & Non collateral product processes
Measure / Monitor & publish QA scores across credit process / underwriting and Vendors
Share Inputs from QA & Hindsighting process to improve credit process
Ensure reduction of QA & collateral based hindsighting errors using automation and technology solutions
Onboard and Manage QA vendors for effective functioning

Secondary Responsibilities:

'Drive collaboration with internal stakeholders to develop implementation plans for recent / reengineered process .
Evaluate the growth strategy and plan scalability across credit process and products
Recommend process changes in order to improve service efficiency and quality across Credit
Monitor the defined business plan laid out during yearly planning.

Key Success Metrics:

QA Metric , Vendor management , Quantum and periodicity of MIS .

📌 Senior Associate Quality Assurance Thane (India)
🏢 IDFC FIRST Bank
📍 India