Location:
Kochi (Hybrid) |
Experience:
1–3 years |
Industry:
B2B SaaS — AI for Digital Marketing
Company Description
Leadmetrics is an AI-powered marketing platform that combines data precision with creative intelligence to deliver highly effective and effective campaigns. With a track record of optimizing over 400 campaigns, generating 1000+ qualified leads, and achieving 65% higher conversion rates, Leadmetrics enables businesses to transform insights into measurable success. By unifying marketing channels such as social, search, and email into a connected growth ecosystem, Leadmetrics empowers enterprises, SMEs, startups, and agencies to scale smarter and grow stronger. The platform specializes in intelligent ad targeting, personalized content strategies, cross-channel intelligence, and automated solutions, ensuring smarter, faster outcomes for every client.
About the role
Businesses that adopt an AI marketing platform need more than answers to their questions — they need a partner who actively helps them succeed.
The Client Success Executive is that partner: the person clients turn to once they're onboarded, the one who keeps the software delivering real results. When clients win, they stay.
This is an entry-level position with a explicit growth path — well-suited to someone early in their career and ready to own client relationships from day one.
What you'll do
Client relationships
Be the primary point of contact for assigned accounts and build long-term, trust-based relationships.
Run regular health checks to assess satisfaction, gather feedback, and surface areas to improve.
Share explicit reports on performance, deliverables, and campaign outcomes.
Service delivery
Track every deliverable against agreed turn-around times and resolve client requests within SLA.
Escalate issues to the right internal teams promptly and follow through until they're closed.
Keep clean documentation of client interactions, req