Job Description: Front Office Receptionist – Luxury Resort

Job Summary

The Front Office Receptionist is responsible for delivering exceptional guest service by creating a warm and memorable first impression. This role involves managing guest check-ins and check-outs, handling reservations and inquiries, coordinating with various departments, and ensuring every guest experiences the highest standards of hospitality expected at a luxury resort.

Key Responsibilities
Welcome guests with professionalism, warmth, and personalized service.
Efficiently manage check-in and check-out procedures.
Handle room reservations, modifications, and cancellations accurately.
Respond promptly to guest inquiries, requests, and concerns.
Provide information about resort facilities, services, dining options, local attractions, and activities.
Coordinate with Housekeeping, Concierge, Food & Beverage, and Maintenance teams to ensure seamless guest experiences.
Process payments, maintain accurate billing records, and balance cash transactions.
Handle telephone calls, emails,



and other guest communications professionally.
Maintain confidentiality of guest information and comply with data privacy policies.
Upsell rooms, packages, and resort services where appropriate.
Resolve guest complaints courteously and escalate issues when necessary.
Ensure the reception area remains clean, organized, and welcoming.
Follow all resort policies, safety procedures, and luxury hospitality standards.

Qualifications
Diploma or Bachelor's degree in Hospitality Management, Hotel Management, Tourism, or a related field preferred.
Previous experience in a luxury hotel or resort front office is an advantage.
Excellent verbal and written communication skills in English and Kannada; additional languages are an asset.
Robust customer service and interpersonal skills.
Qualified grooming and presentation.
Ability to work versatile shifts, including weekends, holidays, and eveni

📌 Front Office Executive Resort Malpe
🏢 SKU Digital
📍 Malpe