Make outbound calls to customers who have abandoned their shopping carts.
Understand the reasons for incomplete purchases through effective questioning and active listening.
Provide accurate product information and recommend suitable alternatives or offers based on customer needs.
Address customer concerns related to pricing, product features, delivery, payment options, or other purchase-related queries.
Encourage customers to complete their purchases by delivering a positive and personalized shopping experience.
Maintain accurate records of customer interactions, feedback, and call outcomes in the CRM system.
Meet daily productivity and quality targets while ensuring high customer satisfaction.
📌 Walk In Customer Support Executive Outbound Sales Bengaluru (India)
🏢 globiva
📍 India
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