We are looking for a skilled Team Leader to join our Operations team in the International sector. The ideal candidate will have 3 to 8 years of experience in a similar role, preferably in BPO or Call Centre industry.

Roles and Responsibility
Lead and manage a team of operations specialists to achieve business objectives.
Develop and implement process improvements to increase efficiency and productivity.
Collaborate with cross-functional teams to resolve operational issues and enhance customer satisfaction.
Analyze performance metrics and provide feedback to team members for improvement.
Ensure compliance with company policies and procedures.
Identify and mitigate risks to ensure seamless operations.

Job Requirements
Proven experience as a Team Leader in Operations, preferably in an international setting.
Solid knowledge of BPO/Call Centre operations and management.
Excellent leadership and communication skills.
Ability to analyze data and make informed decisions.
Solid problem-solving and conflict resolution skills.
Experience with process improvement initiatives.

📌 Team Lead International Malad
🏢 TP
📍 Malad