Key Responsibilities:
Interact with walk-in and calling customers to understand their laptop issues.
Log service requests, generate job sheets, and assign tasks to laptop service technicians.
Follow up on repair statuses and provide timely updates to customers regarding costs and delivery timelines.
Manage inventory tracking for spare parts and handle billing/invoicing upon job completion.
Maintain high customer satisfaction through proactive communication.
Requirements:
Experience: 1–3 years of experience in a similar role (experience in a laptop/mobile/IT hardware service center is highly preferred).
Skills: Robust communication skills, excellent problem-solving ability, and proficiency in basic computer applications (Excel, Service Software).
Location: T.Nagar ,Chennai
Pay: ₹16,064.55 - ₹19,000.00 per month
Application Question(s):
Do You Have Basic Laptop Hardware Knowledge ?
Do You Have Basic Accounting and Cash handling Knowledge ?