Customer Support Executive

Operations Department | EdTech Platform | Full time

Department

Operations

Reports To

Operations Manager

Location

On-site / Hybrid (as applicable)

Experience

3+ years in customer support, helpdesk, or a similar user-facing role

Role Overview

First point of contact for users on our EdTech platform. This is an execution-focused, ticket-handling role — resolving student and freelancer queries over WhatsApp and email within defined SLAs — and does not involve accounting or financial processing.

Key Responsibilities
Handle student queries raised through the platform's support channels.
Assist freelancers/instructors with queries related to their onboarding, sessions, or account.
Resolve day-to-day issues related to payments and jobs by coordinating with the relevant internal team.
Manage WhatsApp and email support, ensuring every ticket is logged and tracked to closure.
Maintain response and resolution SLAs,



escalating unresolved or sensitive tickets promptly.

Required Skills & Qualifications
Graduate in any discipline.
0–2 years of experience in a customer support, helpdesk, or telecalling role.
Transparent written communication skills, especially over chat and email.
Patient, polite, and comfortable handling repetitive or frustrated queries.
Basic comfort with using ticketing tools, WhatsApp Business, and email inboxes.

What We Offer
A clearly-scoped, ticket-driven role with defined SLAs and daily structure.
Growth path into senior support, quality, or operations roles as the platform scales.
Competitive compensation and advantages.

Pay: ₹300,000.00 - ₹400,000.00 per year

Application Question(s):
What's your current CTC?
What's your notice Period?
What's your location?
Whats's your salary Expectation?

Work Location: In person

📌 Sr Customer Support Executive J P Nagar (J. P. Nagar)
🏢 Vesta consultant
📍 J. P. Nagar