RSMs Dynamics 365 Customer Engagement (Dynamics 365 CE) practice is a team of highly specialized, multi-disciplinary professionals delivering cutting-edge Microsoft business application solutions for global clients.

RSM is seeking a Dynamics 365 Customer Engagement (CE) Senior Associate with solid implementation experience across Dynamics 365 CE applications and the Microsoft Power Platform. The ideal candidate brings a balance of functional expertise, business process knowledge, clientfacing skills, and delivery ownership. This role offers exposure to complex enterprise implementations, collaboration with USbased stakeholders, and accelerated leadership growth in a fastpaced consulting setting.

Key Responsibilities
Collaborate closely with USbased project teams and stakeholders to manage priorities, timelines, and deliverables across time zones
Configure, customize, and implement Microsoft Dynamics 365 Customer Engagement applications to meet client business needs
Lead the translation of business requirements into detailed functional specifications and solution designs




Contribute across all phases of the project lifecycle, including requirements gathering, design, build, test, deployment, and postgolive support
Own functional workstreams and independently execute system configuration, customization, and testing activities
Facilitate client workshops, discovery sessions, and solution walkthroughs
Perform unit testing and support system integration testing (SIT) and user acceptance testing (UAT), including defect triage and resolution
Support data migration efforts, including data mapping, transformation, validation, and loading into Dynamics 365
Configure security roles, access controls, and business rules in alignment with client governance and compliance standards
Develop and maintain highquality project documentation such as functional design documents, configuration workbooks, test scripts, and user guides
Support postgolive activities

📌 Microsoft Customer Engagement Senior Associate Gurugram
🏢 RSM US in India
📍 Gurugram