Role & responsibilities
Customer Support & Experience: Handle multi-channel enquiries(Phone, WhatsApp, email, social) with timely, empathetic resolution to optimize CSAT.
Customer Call Handling: Manage inbound and outbound customer calls professionally, addressing queries, resolving issues, and driving customer satisfaction through timely and effective communication.
Escalation Management: Investigate and resolve customer complaints,service failures, and proactively flag critical incidents.
Customer Retention & Reporting: Collect user feedback to drive engagement, support loyalty initiatives, and maintain accurate CRM analytics.
Preferred candidate profile
Customer Success, Hospitality, Healthcare Support, Pet Care, or Marketplace Platforms.
Perks and perks
Adaptable Work Setting & Culture
Certificate & Letter of Recommendation
Startup Growth & Pet Industry Learning
📌 Customer Service Executive Bengaluru
🏢 Uluv Technologies
📍 Bengaluru
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