Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in CONSUMER & COMMUNITY BANKING, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities
Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
Execute policies and procedures that ensure operational stability and availability
Monitor production settings for anomalies, address issues, and drive evolution of utilization of standard observability tools
Escalate and communicate issues and solutions to the business and technology stakeholders,



actively participating from incident resolution to service restoration
Uses enterprise-authorized AI capabilities within the work setting to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.
Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Applies reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.

Required qualifications, capabilities, and skills
3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Demonstrated experience using enterprise-authorized AI capabilities within the work setting to support production support wor

📌 Technology Support Iii Problem Management Hyderabad
🏢 JPMC
📍 Hyderabad