16 Aug
|
Zepto
|
Bengaluru
Own real-time monitoring of operations across cities, hubs, and partners to ensure SLA
and TAT adherence.
- Act as the first line of escalation for operational issues and ensure timely resolution and
closure.
- Track and drive key performance metrics such as on-time performance, productivity,
capacity utilization, defect rates, and operational exceptions.
- Identify recurring operational issues, conduct root-cause analysis, and drive corrective
and preventive actions.
- Work closely with city teams, central operations, supply chain, and support functions to
ensure smooth coordination.
- Provide structured updates and insights to leadership with data-backed
recommendations.
- Drive automation and process improvement initiatives to enhance efficiency and reduce
manual interventions.
📌 Executive - Control Tower (Bengaluru)
🏢 Zepto
📍 Bengaluru