Role & responsibilities

1. Email Communication Management

- Monitor and manage all official email inboxes.
- Categorize, prioritize, and escalate queries to respective departments as required.
- Draft, edit, and send clear, qualified responses.
- Maintain an organized and up-to-date email log and ensure timely follow-up on open issues.

2. Helpline Call Coordination

- Attend and respond to incoming calls through official helplines.
- Provide accurate and helpful information about the organization, its mission, and services.
- Maintain detailed records of all incoming calls, and escalate sensitive/urgent issues appropriately.

3. Communication Log Maintenance & Reporting

- Maintain comprehensive logs of both emails and calls using CRM or tracking tools.
- Generate weekly/monthly reports summarizing query types, resolution times, patterns, and recommendations.




- Provide insights on potential workflow improvements, FAQs, or auto-responses to enhance efficiency.

4. Content Development & Drafting Support

- Assist in drafting general content for internal and external communications, including announcements, circulars, and official responses.
- Ensure brand consistency, clarity, and alignment across all platforms and materials.
- Support template creation for recurring communication needs.

5. Coordination & Support

- Liaise with internal departments to gather relevant information for accurate responses.
- Provide administrative and communication support to the Chief Communication Officer and communications team as required.

📌 Communication Executive (Jamnagar)
🏢 Reliance Industries (RIL)
📍 Jamnagar